- Project Charter (in.)
- Project Categorization (in.)
- Contact and Roles Matrix (pl.)
- Project Organization Chart (pl.)
- Integrated Project Plan (pl./co.)
Plan Stakeholder Management
Who are the project stakeholders? How do we include them in the project?
The Plan Stakeholder Management Process is concerned with identifying the project stakeholders and analyzing their position and influence within the project
Input
Process Steps
1. Identifying stakeholders
The term “stakeholder” refers to every person or group of persons that is directly or indirectly affiliated with the project or its objectives.
2. Analyzing stakeholders
Because of the different levels of impact stakeholders can have on a project, their positions and impact potential need to be identified
3. Verifying stakeholders
Subsequently, a separate verification should review and confirm the stakeholder analysis.
Output
Please also see knowledge area “Integrated Planning” for overall project planning.
The Objective of Stakeholder Management is to establish Stakeholders as Project Partners and Drivers
There is a variety of different project stakeholders
Who are the typical stakeholders?
Stakeholder Analysis
Role
- Role of the stakeholder in the project; reference the “Contact and Roles Matrix”
Influence
- High: Can influence decisions and / or other people directly
- Medium: Has less options to intervene directly, but can hinder decisions
- Low: Can not influence decisions directly, but may influence via third parties
- None: Has no influence on decision makers or other third parties
Type of Influence:
- Direct influence: given through “ownership” of tasks, decisions and / or deliverables
- Indirect influence: given through cooperation or information sharing, etc.
Stakeholder Management – Managing Stakeholders
Tips and Tricks
Use your stakeholder analysis, to analyze the project affiliates‘ respective attitudes to the project and to find the best participative way in which to build your relationships with them
Cultivate an open relationship with all stakeholders, by being honest about challenges and difficulties
Always remember that next to the direct stakeholders, there are also indirect stakeholders that have to be included in the communication. Corresponding communicational measures should be set out in the communication plan.
Create a glossary that includes all project specific terms and short cuts, in order to avoid misunderstandings.
Ask for feedback if you are unsure about whether your information was understood correctly. Include feedback from the stakeholders in your deliberations.
Keep notes even for informal conversations and meetings and pass them on when appropriate.
Information of stakeholders must always be handled strictly confidential.
Pay attention to tailor your communication to your vis-a-vis, in order to avoid spreading information unnecessarily.
