Key Components

English

Critical Success Factors

KPIs

Key Roles

Role of the Program Manager

The ideal program manager…

Is a diplomat while dealing with many, partly difficult key players.
Creates a vision for the program as a whole and reviews the organizational impact.
Identifies and deals with project interdependencies.
Schedules & prioritizes individual projects in the program.
Shows consultant skills.
Has foresight and understands risks while keeping the overview of all projects.
is an expert in project or even program management.
Finds a balance between overview and knowledge about the work in the different projects e.g. by finding a contact person in every project.
Provides support, decision making capacity and capability as well as program perspective for the project managers.
Is respected and has a good standing.
Can break the rules if needed for the program.
Is communicative and a good listener.
Has the ability to simplify complex issues and uses a simple language.
Has no fear to “blunder” and actively asks for details.

Role of the Program Management Office

Definition: A pool of e.g. project managers, schedulers, contact managers, risk managers, sales representatives, systems engineers, designers and developers, system integrators, service engineers, or consultants.

Main function: Provide centralized monitoring and support for all projects as well as overseeing and liaising with the project offices.

other activities based on Knowledge Areas:

Initiation

Project Selection

Cost Management

Financial Management

Procurement Management

Vendor Management

Integration Management

Process Management

Time Management

Program Monitoring

HR Management

Project Resource Management, Knowledge Management, Training Management

Communication Management

Communications Management, Customer Management